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BPO Services in South Africa

BPO Services in South Africa

Summary

BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The South African BPO services market is expected to generate total revenues of $1.8bn in 2020, representing a compound annual growth rate (CAGR) of 1.8% between 2016 and 2020.
- The HR outsourcing segment is expected to be the market's most lucrative in 2020, with total revenues of $0.7bn, equivalent to 38.3% of the market's overall value.
- Demand in the South African BPO market continued to be driven by large companies seeking to achieve cost savings within an adverse macroeconomic environment.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts

Reasons to buy

- What was the size of the South Africa bpo services market by value in 2020?
- What will be the size of the South Africa bpo services market in 2025?
- What factors are affecting the strength of competition in the South Africa bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up South Africa's bpo services market?

Table of Contents
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. HCL Technologies Limited
8.2. Wipro Ltd
8.3. Genpact Ltd
8.4. TMF Group Holding B.V.
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

List of Tables
Table 1: South Africa bpo services market value: $ million, 2016-20(e)
Table 2: South Africa bpo services market category segmentation: $ million, 2020(e)
Table 3: South Africa bpo services market geography segmentation: $ million, 2020(e)
Table 4: South Africa bpo services market value forecast: $ million, 2020-25
Table 5: HCL Technologies Limited: key facts
Table 6: HCL Technologies Limited: Key Employees
Table 7: HCL Technologies Limited: Key Employees Continued
Table 8: Wipro Ltd: key facts
Table 9: Wipro Ltd: Key Employees
Table 10: Wipro Ltd: Key Employees Continued
Table 11: Genpact Ltd: key facts
Table 12: Genpact Ltd: Key Employees
Table 13: Genpact Ltd: Key Employees Continued
Table 14: TMF Group Holding B.V.: key facts
Table 15: TMF Group Holding B.V.: Key Employees
Table 16: South Africa size of population (million), 2016-20
Table 17: South Africa gdp (constant 2005 prices, $ billion), 2016-20
Table 18: South Africa gdp (current prices, $ billion), 2016-20
Table 19: South Africa inflation, 2016-20
Table 20: South Africa consumer price index (absolute), 2016-20
Table 21: South Africa exchange rate, 2015-19

List of Figures
Figure 1: South Africa bpo services market value: $ million, 2016-20(e)
Figure 2: South Africa bpo services market category segmentation: % share, by value, 2020(e)
Figure 3: South Africa bpo services market geography segmentation: % share, by value, 2020(e)
Figure 4: South Africa bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the bpo services market in South Africa, 2020
Figure 6: Drivers of buyer power in the bpo services market in South Africa, 2020
Figure 7: Drivers of supplier power in the bpo services market in South Africa, 2020
Figure 8: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2020
Figure 9: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2020
Figure 10: Drivers of degree of rivalry in the bpo services market in South Africa, 2020

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Companies Covered
HCL Technologies Limited
Wipro Ltd
Genpact Ltd
TMF Group Holding B.V.

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